Shipping & Returns

Shipping Information

  • Shipping delays may be experienced due to postal service. Actual delivery date varies depending on many conditions with no guarantees. But we will do our best!
  • All orders shipped as soon as possible! Typically we will ship within approximately 12-24 hours.
  • Currently, we only ship to US locations. We are working to expand internationally.
  • Shipments may take up to 7 business days for delivery.

Shipping Rates

  • Standard shipping (orders under $29.99): $6.95
  • Standard shipping (orders $29.99+): FREE!

SHIPPING ADDRESS

Please provide an accurate address with all relevant information (city, state, zip code and apt. # if applicable) and double check that all fields have correct information. Abbreviations, misspellings, and typos may result in delivery errors!

BILLING ADDRESS

Please verify that your billing information matches your credit card billing address. 

MISSING/LOST PACKAGES, DAMAGED/STOLEN ITEMS

In order to prevent fraudulent claims, we are not responsible for packages once they are in the possession of USPS. If your package is stolen, lost or damaged by USPS, we will not replace the items. Please contact USPS to resolve any shipment issues. If you provide a USPS claim number and detailed information, we may be able to assist in this matter; otherwise, we can only track your package.

PAYMENT OPTIONS

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Online Store Credit
  • The Male Nail Gift Card
  • PayPal
  • Venmo
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Meta Pay

EXPLANATIONS OF ORDER STATUS

Pending: Your order is processing with payment being authorized.
Payment Review: A 3rd party payment processor (such as Venmo or PayPal) has not yet released payment.
Packing: Preparing your order for shipment!
Shipped: Order is with USPS and on the way!

ORDER CONFIRMATION

Once you successfully place your order, you will receive an email with the details including order number, product details, prices, any promotional codes or coupons, and your shipping and billing information. The order confirmation email may be used as a receipt.

ORDER TRACKING

When your order is ready to be shipped, you will receive a shipping confirmation email. Most orders ship within 12-24 hours after the order has been placed. The email will contain shipment details, the tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email.

CHANGES & CANCELLATIONS

To cancel your order or make any changes, please email us at themalenail@gmail.com as soon as possible. Once the order has shipped, we will not cancel or accept any changes. Please email to cancel or reorder your items. Once an order is confirmed, no changes (email address, mailing address, or order quantities and details) can be made so be sure to have the correct address!

RETURNS & EXCHANGES

We do not currently accept returns or issue refunds. In the case where the items received are defective or incorrect, we can issue store credit.

Regarding product descriptions: We try to be as accurate as possible, however, we do not warrant that product descriptions or any other content of any of our products is accurate, complete, reliable, or error-free. Color appearance on a screen or display can look different under various lighting conditions.

DAMAGED / DEFECTIVE / INCORRECT PRODUCT

If you receive a damaged, defective, or wrong item in your order please contact us at  themalenail@gmail.com and we will help assist you. 

REFUNDS

We do not issue refunds, but specific cases (such as damaged, defective, or incorrect product) may warrant store credit. 


DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY.  OUR SERVICES AND ALL INFORMATION, CONTENT, MATERIALS AND PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE ARE PROVIDED BY US ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT OUR SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY OF OUR SERVICES, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

DISPUTES

Any dispute or claim relating in any way to your use of this website, or to any products or services sold or distributed by us or through this website will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms contained herein as a court would. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

APPLICABLE LAW

By using this website, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of California, without regard to principles of conflict of laws, will govern these terms contained herein and any dispute of any sort that might arise between you and us. We reserve the right to refuse or cancel membership from customers suspected of fraud or other misuse of our website.